Welcome to PortugueseWhisky.com, the official online home of VENAKKI DISTILLERY. These Terms & Conditions (the “Terms”) govern use of this website and purchases made through it.
By accessing, browsing or using PortugueseWhisky.com, you acknowledge and agree that your use of the website is subject to these Terms. If you do not accept these Terms, you must discontinue use of the website.
By placing an order, you confirm that you have read and accepted the sales provisions of these Terms, including the applicable governing-law and jurisdiction provisions, without prejudice to mandatory consumer rights.
Last updated: 26 October 2026.
1. Website ownership and seller identity
1.1 PortugueseWhisky.com is owned and operated by VENAKKI LIMITED, a private company limited by shares incorporated in the Hong Kong Special Administrative Region, with registered office at Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong, Business Registration No. 59509516000 (“VENAKKI LIMITED” or the “website operator”).
1.2 Products ordered through PortugueseWhisky.com are sold by KARALLO DUNORT DISTILLING LDA., established at Lote 87, Rua D, Zona Industrial, 2090-242 Alpiarça, Portugal, company and VAT identification number PT516996240 (“KDD” or the “seller”). Your contract for the purchase of Products is with KDD (the “Contract”). Customer contact: This email address is being protected from spambots. You need JavaScript enabled to view it..
Preferred contact: This email address is being protected from spambots. You need JavaScript enabled to view it.. KDD telephone: +351 967 393 119 (Portuguese mobile network; charges depend on your operator and calling location). Service hours: 12:00–16:00 GMT (UTC+0).
1.3 THE HOUSE OF VENAKKI, VENAKKI DISTILLERY, VENAKKI, and the product or collection names displayed on this website are institutional, divisional, brand or trade identities. Their use does not, by itself, identify a separate contracting party.
1.4 References to “we”, “us” or “our” mean KDD in relation to the sale of Products and VENAKKI LIMITED in relation to ownership and operation of the website. Each entity’s responsibilities remain separate.
2. Sales and fulfilment
2.1 KDD sells Products purchased through PortugueseWhisky.com in its own name and is the contractual seller to the customer.
2.2 KDD’s sales and operational functions do not transfer ownership or operation of PortugueseWhisky.com to KDD or merge the separate legal personalities of KDD and VENAKKI LIMITED.
2.3 KDD issues customer sales invoices in its own name and complies with the fiscal requirements applicable to its sales.
2.4 Payment to KDD or its designated payment provider in accordance with the order instructions discharges the customer’s corresponding payment obligation to KDD to the extent received.
2.5 KDD is responsible for its sales Contracts, including order acceptance, payments, dispatch, returns, refunds and the seller’s statutory obligations. It may engage service providers without reducing its obligations to the customer.
2.6 Nothing in this section prevents KDD from complying with legal, tax, excise, customs, accounting, licensing or other obligations that apply directly to KDD in connection with its physical and operational activities in Portugal.
3. Customer responsibility for local law
3.1 PortugueseWhisky.com is operated from the Hong Kong Special Administrative Region and is accessible internationally. The availability of the website in any country or territory is not a representation or legal opinion by VENAKKI LIMITED that access to the website, purchase, importation, delivery, possession or use of any Product is lawful in that jurisdiction.
3.2 Customers must comply with the age, possession, use and other legal requirements applying to them. This does not transfer to the customer any tax, excise, customs, delivery or regulatory obligation imposed by Portuguese law on KDD.
3.3 By placing an order, you represent and warrant that the purchase, importation, receipt, possession and intended use of the Product are lawful for you and at the intended destination.
3.4 VENAKKI LIMITED does not provide individual advice on destination-country laws. This section does not limit KDD’s obligations as seller or mandatory consumer rights according the laws of Portugal.
3.5 KDD may refuse, suspend or cancel an order where acceptance, fulfilment or delivery would be unlawful, restricted or unsafe, according to Portuguese laws. VENAKKI LIMITED may restrict website access where reasonably necessary for lawful website operation.
4. Consumer status and age restrictions
4.1 These consumer Terms apply where you purchase mainly for personal use and not in the course of a trade, business, craft or profession. Separate trade terms may apply to business customers.
4.2 You may purchase alcoholic Products only if you are at least 18 years old and satisfy any higher minimum legal age that applies to you or the intended recipient.
4.3 You must not purchase alcohol for a person who is not legally entitled to receive it.
4.4 KDD or its authorised service providers may request proportionate age or identity verification before accepting, processing or delivering an order.
5. Products and product information
5.1 We take reasonable care to describe Products accurately. Product images are illustrative and appearance, presentation or packaging may vary slightly from the website or between production runs.
5.2 Limited releases, single casks, vintages and craft products generally may display natural variation. Such variation does not authorise a material substitution of the Product ordered.
5.3 Tasting notes and sensory descriptions are subjective and are provided as guidance only.
5.4 Bottle size, alcoholic strength, edition, cask, vintage and other material Product characteristics shown for the Product at the time of order form part of the Product information for that order, subject to lawful tolerances and the correction of obvious errors.
5.5 We may make non-material changes to labels, packaging or presentation where reasonably required for legal, regulatory, technical or production reasons.
6. Orders and formation of the Contract
6.1 Placing an order is an offer by you to purchase the Products in that order from KDD on these Terms.
6.2 An automated acknowledgement confirms that your order has been received but does not, by itself, mean that the order has been accepted.
6.3 Unless expressly stated otherwise for a particular pre-order or allocation, the Contract is formed when KDD accepts the order by issuing, or arranging the issue of, an order acceptance or Dispatch Confirmation.
6.4 KDD may decline an order before acceptance where a Product is unavailable, payment cannot be confirmed, legal or delivery restrictions apply, age or identity cannot be verified, fraud or misuse is suspected, a material pricing or description error exists, or there is another legitimate reason not to proceed.
6.5 Where payment has been received for an order that is not accepted, the amount received for the unaccepted order will be returned or reversed through the appropriate payment route.
7. Pre-orders, allocations and limited releases
7.1 A Product described as a pre-order, allocation, future release or similar may have an estimated rather than guaranteed release or dispatch date.
7.2 Payment may be requested when the order is placed. If the Product cannot ultimately be supplied, amounts received for that Product will be refunded.
7.3 We may impose reasonable per-customer limits on scarce or allocated Products and may cancel duplicate, automated, abusive or apparently resale-driven orders where necessary to protect the integrity of an allocation.
7.4 The release of a limited Product remains subject to readiness, lawful availability and the specific conditions stated for the release.
8. Prices, payment and invoicing
8.1 The price payable is the price shown when the order is submitted, including applicable Portuguese VAT and other local taxes required to be included, subject to correction of an obvious or genuine pricing error before acceptance.
8.2 Delivery charges and amounts collected at checkout will be shown before you place the order.
8.3 Payment methods are those made available during checkout or specified in our payment instructions.
8.4 Payments are made using the methods and instructions provided at checkout. Payment received by KDD or its designated payment provider discharges your corresponding payment obligation to KDD to the extent received.
8.5 Sales invoices are issued by KDD in its own name.
8.6 Payment providers, banks or card issuers may apply their own charges or currency-conversion rates, which are outside our control.
8.7 If an obvious pricing error is discovered before acceptance, we may give you the option to continue at the correct price or cancel the order. We are not required to supply a Product at a price that was clearly erroneous.
9. Delivery and fulfilment
9.1 KDD arranges fulfilment and dispatch, directly or through a carrier or other service provider, including but not limited to the Venakki Concierge.
9.2 Available delivery destinations, restrictions, known charges and estimated delivery times are communicated before you place the order.
9.3 KDD will ship within the agreed period or, where no period is agreed, without undue delay and within the period required by applicable law of Potugal. Estimates do not limit statutory remedies for delayed or failed delivery.
9.4 You are responsible for providing complete and accurate delivery information. Reasonable additional costs caused by an incorrect address, failed delivery attributable to you or a requested re-delivery may be charged to you.
9.5 Risk in the Product passes when you, or a person identified by you other than the carrier, takes physical possession of it, subject to any different rule that cannot lawfully be excluded.
9.6 KDD may suspend dispatch where it reasonably considers that dispatch would breach a mandatory local customs, excise, transport, sanctions, age, licensing or similar requirement applicable to KDD’s performance.
10. Returns, cancellations and refunds
10.1 Unless a statutory exception applies, a consumer may withdraw from a distance sales Contract without giving a reason by notifying KDD within 14 days after receiving the Products, or the last Product where one order is delivered separately. Send an unequivocal withdrawal notice to This email address is being protected from spambots. You need JavaScript enabled to view it. or KDD’s address in clause 1.2. Return the Products within 14 days after notifying withdrawal.
10.2 Withdrawal is excluded only where expressly provided by applicable law, including Products made to the customer’s specifications or clearly personalised, and sealed goods genuinely unsuitable for return for health-protection or hygiene reasons where unsealed after delivery. These exceptions do not affect rights concerning faulty or non-conforming Products.
10.3 For a change-of-mind return, the customer bears the direct return cost where informed before purchase, unless KDD agrees otherwise. KDD reimburses payments received, including the least expensive standard delivery offered, within 14 days after receiving the withdrawal notice. Additional costs of a more expensive delivery option chosen by the customer need not be refunded. KDD may withhold reimbursement until it receives the Products or evidence of their return, whichever is earlier, unless it has offered to collect them.
10.4 You may inspect the nature, characteristics and functioning of the Products with due care. For statutory withdrawal, liability for diminished value arises only from handling beyond what is necessary for that inspection and only as permitted by law. No such liability arises where KDD has not supplied the legally required withdrawal information. This does not add a condition for exercising withdrawal or limit remedies for faulty or non-conforming Products.
10.5 KDD is responsible for the legal guarantee of conformity. Where Portuguese law applies, KDD is liable for a lack of conformity appearing within three years after delivery, subject to statutory rules. Remedies include repair or replacement, price reduction or termination where their legal conditions are met, without charge where required. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. if a Product is faulty, damaged in transit, incorrect or not as described. Mandatory rights applicable in other countries remain unaffected.
10.6 KDD handles returns. Use the return instructions and address supplied for your order; do not assume that a registered office or production site is the designated return address.
10.7 KDD processes refunds using the original payment method unless you expressly agree otherwise without incurring a fee.
10.8 You may use this model withdrawal notice, but it is not compulsory: To KARALLO DUNORT DISTILLING LDA., Lote 87, Rua D, Zona Industrial, 2090-242 Alpiarça, Portugal; This email address is being protected from spambots. You need JavaScript enabled to view it.. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [identify goods]. Ordered on / received on: [date]. Consumer name and address: [details]. Signature (only if sent on paper): [signature]. Date: [date]. Delete whichever does not apply.
11. Import duties, customs and destination charges
11.1 Where an order is delivered across borders, customs duties, import taxes, excise charges, carrier administration fees or similar destination charges may arise.
11.2 The customer is responsible for checking that the Products may lawfully be received, possessed and used at the delivery destination specified in the order, even where that destination differs from the customer’s residence or billing address, including delivery to another person as a gift. The customer must obtain any permits or authorisations legally required of the purchaser or recipient. Additional import duties, taxes, customs-clearance fees or other destination charges may arise and must be paid by the customer where legally payable by the purchaser or recipient and not included in the agreed price. These requirements and charges vary by destination; KDD does not provide individual advice on every jurisdiction’s rules. Each party remains responsible for obligations legally imposed on it.
11.3 The customer must obtain any personal permit or authorisation lawfully required of the recipient. KDD remains responsible for obligations attaching to it as seller or consignor.
12. Fraud, sanctions, misuse and compliance
12.1 VENAKKI LIMITED, KDD and their respective service providers may use proportionate measures to prevent fraud, payment abuse, unlawful transactions, sanctions breaches, identity misuse or other unlawful activity within their respective functions.
12.2 We may refuse, suspend, cancel or reverse an order where reasonably necessary to comply with law, a binding authority requirement, sanctions, payment-security requirements or a reasonable fraud-prevention assessment.
12.3 Where required or permitted by law, relevant information may be provided to payment providers, banks, fraud-prevention providers, carriers, customs authorities, regulators or law-enforcement bodies.
13. Liability
13.1 Nothing in these Terms excludes liability for fraud or fraudulent misrepresentation or any other liability which, as a matter of applicable mandatory law, cannot lawfully be excluded.
13.2 KDD is responsible for performance of the Contract and its obligations as seller in accordance to the laws of Portugal. VENAKKI LIMITED is responsible for its own acts and obligations concerning website operation in accordance to the laws of Hong Kong. These Terms do not limit mandatory consumer remedies.
13.3 To the extent permitted by applicable law, neither entity is responsible for losses that are not reasonably foreseeable consequences of its own breach or for loss caused by the customer’s unlawful conduct, misuse or failure to follow a clear warning. This does not exclude liability that cannot lawfully be excluded.
13.4 Products under these consumer Terms & Conditions are supplied for private use. To the fullest extent permitted by law, KDD is not liable under these consumer T&C for loss of profit, loss of business, business interruption or loss of business opportunity.
13.5 Ownership and operation of the website do not, by themselves, make VENAKKI LIMITED a party to KDD’s sales Contracts. Each entity remains responsible for its own acts and obligations. Neither entity assumes or guarantees the other’s contractual obligations merely through website ownership, shared branding or commercial cooperation.
14. Website content and intellectual property
14.1 The website and its content, including trade marks, names, text, photographs, designs, product identities and other creative material, are owned by or used with the authority of the relevant rights holder.
14.2 You may access the website for personal and lawful use. No intellectual-property right is transferred by access to the website or purchase of a Product.
14.3 No licence to use THE HOUSE OF VENAKKI, VENAKKI DISTILLERY, VENAKKI, or any House or Product mark is granted except by express written authorisation from the relevant rights holder.
15. Separate legal personality
15.1 References on the website to THE HOUSE OF VENAKKI, VENAKKI DISTILLERY, VENAKKI, KDD, divisions, brands or associated legal entities do not merge their separate legal personalities.
15.2 No entity assumes or guarantees another entity’s obligations merely through shared branding, website operation or a commercial relationship. Express assumptions of responsibility and mandatory legal responsibilities remain unaffected.
15.3 The Structure page describes the general legal separation of the entities. These Terms identify KDD as the seller for purchases through PortugueseWhisky.com.
16. Governing law and jurisdiction
16.1 VENAKKI LIMITED stipulates Hong Kong SAR law and the exclusive jurisdiction of the Hong Kong SAR courts for its website-use relationship.
16.2 The website-use provisions concerning VENAKKI LIMITED are separate from the sales Contracts concluded with KDD.
16.3 KDD stipulates Portuguese law for its sales Contracts and remains subject to applicable Portuguese and European Union requirements.
16.4 The choice of Portuguese law does not deprive consumers of mandatory protections applicable under the law of their habitual residence where the relevant conflict-of-laws rules so provide.
16.5 Jurisdiction over sales disputes with KDD is determined by applicable Portuguese law, including any consumer right to bring proceedings before the courts of the consumer’s domicile. No exclusive Hong Kong jurisdiction requirement applies to KDD’s sales Contracts.
16.6 Neither entity voluntarily submits through these Terms to any other jurisdiction, and each reserves its right to contest any assertion of jurisdiction elsewhere. These provisions do not exclude rights or obligations that cannot lawfully be excluded.
17. Other legal terms
17.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
17.2 A delay or failure by either entity to exercise a right does not waive that right.
17.3 The customer may not assign a Contract without our written agreement except where a right of assignment cannot lawfully be restricted.
17.4 KDD may assign or transfer rights or obligations under a Contract only where lawful and without unlawfully reducing the customer’s rights. VENAKKI LIMITED’s website-related rights remain separate.
17.5 No person other than the parties to the Contract has a right to enforce it unless expressly stated otherwise.
17.6 These Terms may be updated from time to time. The version accepted in connection with an order governs that Contract unless a later variation is expressly agreed or is required by law.
18. Contact
For orders, customer service, notices, cancellations, returns or complaints, contact KDD at This email address is being protected from spambots. You need JavaScript enabled to view it. or the postal address in clause 1.2. Website-operation enquiries for VENAKKI LIMITED may be sent to the same e-mail address and will be directed appropriately.
Consumers may contact CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, subject to its jurisdiction: https://www.cniacc.pt. The Portuguese electronic complaints book is available at https://www.livroreclamacoes.pt. This does not restrict access to courts or mandatory dispute-resolution rights.
The House of Venakki - Venakki Limited (HKSAR) - Business Registration No. 59509516000
