Terms & Conditions

 Welcome to the home of the Venakki Distillery

PortugueseWhisky.com and its affiliates (collectively “Venakki”, “Venakki Distillery”, “The House”, “we” and “us”) offer products and services that enable the consumer to access otherwise hard- or impossible-to-obtain items, while ensuring that our patrons may comfortably and safely conduct online shopping and payment transactions.

This page (together with our Terms of Website Use, and Privacy Policy) provides information about us and the legal terms of business (the Terms) on which we sell any product (a Product) listed on our website (our website) to you, a consumer,

being a private individual purchasing products from us.

The terms set out on this page apply only if you are a CONSUMER. They do not apply if you are acting as a trade customer (in other words, if you are a business that is purchasing goods from us, regardless of whether you are registered with us as a trade customer). 

Returns and Refunds Policy

If you want to return a product, our cancellation policy,  returns and refunds policy in paragraph 6 of these Terms (and, in the case of late delivery, in paragraph 7). The same policy applies to every customer, wherever in the world you reside.

We use the expression Product on this page interchangeably to refer to all of your purchases with us, whether of a physical product, coupon, gift card or voucher (representing a particular amount of money that, when redeemed, will be exchanged for goods of that same value, for specific reasons or on specific goods on our website), or service in any given order, whether you are buying a single product or multiple products whose fulfillment is carried out by our company or a third-party affiliate.

Please take the time to read these Terms, as they include important terms which apply to you.

These Terms will apply to every contract between us for the sale of a Product to you (a Contract), whether that Contract is finalized using our website, over the telephone, through e-mail or other written correspondence or otherwise, and wherever in the world you reside and/or place the order.

Please read these Terms carefully and make sure that you understand them before you place an order for any Product. When you place an order using our website, over the telephone, through e-mail or other written correspondence or otherwise, you are confirming your agreement to these Terms and to the Other Website Terms. If you refuse to accept these Terms and the Other Website Terms, you will not be able to order any Product from our website.

We are a global house. We ship from Portugal to customers in every country to which we are lawfully able to deliver, and these Terms apply equally to all of them, wherever you reside and wherever you place your order. A single set of terms governs every sale, without distinction of region, and any dispute is subject to the laws and the courts of the Hong Kong Special Administrative Region, as set out in paragraph 13.6.

We amend these Terms from time to time as set out in paragraph 5. Every time you wish to order a Product, please check these Terms to ensure that you understand the Terms which will apply at that time.

 

Consumer Terms of Business — Updated 25 July 2026.

 

1. Information about us

1.1  Trading as VENAKKI DISTILLERY and operating the website www.portuguesewhisky.com, we are VENAKKI LIMITED (sometimes referred to on this website as “THE HOUSE OF VENAKKI”), a privately owned and operated company limited by shares, incorporated since 2012, with registered head office at Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong, under Business Registration No. 59509516000, and acting as a global growth investor that operates as an International House of Craft & Creation, devoted to the art of rare whisky, fine spirits, ultra-premium cigars, high perfumery, and cultural assets defined by time.

1.2  Contacting us:

1.2.1  To cancel a Contract in accordance with your legal right to do so as set out in paragraph 6 (for example, if a Product is faulty, or if you simply change your mind), you need only let us know that you have decided to cancel.

1.2.2 You can let us know that you have decided to cancel a Contract in a number of ways, including by completing and submitting the cancellation form  on our website. Our dispatch confirmation will include a link to the cancellation form. You can also e-mail us at contactus@portuguesewhisky.com,or contact our Customer Services team using any of the other methods set out on our Contact page. Whatever method of cancellation you use:

(a)  please include your name and details of your order to help us to identify it;

(b)  please explain why you would like to cancel the Contract;

(c)  we will contact you to confirm that we have received your cancellation; and

(d)  your cancellation will be effective from the date you send us notice of cancellation.

1.2.3  If you wish to contact us for any other reason, including because you have a complaint, you can contact our Customer Services team using the methods set out on our Contact page.

1.2.4  We may record our incoming and outgoing telephone conversations with our customers and other third parties. We do so for the purposes of crime prevention and in a manner consistent with the data-protection standards observed by the House. All telephone records will be deleted from our records six months after the date of the relevant conversation. We reserve the right to share telephone records with law-enforcement agencies, and we may also use those records for training purposes, but will otherwise keep them strictly confidential.

1.2.5  If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. 

2. The Products and their packaging

2.1  The images of each Product on our website are for illustration purposes only. Although we have made reasonable efforts to display the appearance of each Product accurately, we cannot guarantee that your device’s display will accurately reflect the appearance of that Product. The Product you receive may vary slightly from the images on our website. Whether a Product is delivered complete with a box or any other Product-specific outer packaging depends upon a number of factors. Even a Product pictured on our website with Product-specific outer packaging may not be available with that packaging, as our suppliers do not always include it when delivering a Product, and because the specifications of a Product may change from time to time (in relation to which, see paragraph 2.4 below). If you wish to receive Product-specific outer packaging together with any Product you order, please contact us before you place your order so that we can check whether that Product is available with such packaging.

2.2  The tasting notes on our website are written by our own tasting team; however, spirit-drink tasting is entirely subjective, and different people will have a different experience of the same Product. The tasting notes do not form part of the description of any Product.

2.3  All sizes, weights, capacities, dimensions and measurements indicated on our website carry a small tolerance. The size of this tolerance follows customary trade practice and varies from Product to Product and from one size, weight, capacity, dimension or measurement to the next. Where international measurement conventions are referenced, they are provided as a descriptive commercial courtesy only and do not subject the Contract to any jurisdiction other than that stated in paragraph 13.6.

2.4  We may change a Product from time to time to reflect changes in applicable laws and regulatory requirements (which may include changes to product labels to include nutritional information, or changes to product packaging to comply with packaging-waste requirements, for example). We may also change a Product in order to implement minor technical adjustments and improvements. We do not anticipate that these changes will materially affect your use or enjoyment of the Product.

3. Age restrictions

3.1  It is illegal for any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18; and

3.1.1  for an adult to buy (or to attempt to buy) alcohol for any person under the age of 18.

3.2  You may only purchase an alcoholic Product or Product voucher from us if you are:

3.2.1  at least 18 years old;

3.2.2  not buying that Product for any person or persons under the age of 18; and

3.2.3  of legal age to purchase alcohol both in the country where you place the order and in the destination country.

You must check with the local authorities in the country where you place the order and in the destination country to ensure that you will not breach any law or regulation by ordering alcohol from us. By placing an order to purchase a Product, you promise to us that it is lawful for you to order the relevant Product in the country where you place the order and for the recipient to receive the relevant Product in the destination country. If you breach this promise, we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct the compensation payment from the bank account which you used to pay for the Product, and we may make that deduction in more than one payment.

4. How the Contract is formed between you and us, including pre-orders

4.1  The pages of our website will guide you through the steps you need to take in order to place an order with us. Our website order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage. If you place an order over the telephone, through e-mail, or other written correspondence or otherwise, our Customer Services team will guide you through the process, and these Terms shall apply.

4.2  We do not accept any responsibility for delayed or failed delivery of a Product that results from your failure to provide correct address information. If a Product is returned to us because you failed to provide correct address information, we reserve the right to require that you pay additional postage costs (and import duties, administration fees and taxes, if applicable) before we re-deliver the Product. Please also refer to paragraph 11.6 below in this regard.

4.3  After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraphs 4.4, 4.5 and 4.6 below (in respect of orders for a Product highlighted as being available for “pre-order” or “pre-sale” or any similar expression) or paragraphs 4.7 and 4.8 below (in respect of all other orders).

Products available for “pre-order” or “pre-sale”

4.4  If you order a Product highlighted as being available for “pre-order” or “pre-sale” or any similar expression, we will seek to dispatch that Product to you on or before the expected date of dispatch listed on our website, but an “Event Outside Our Control” may delay that dispatch. See paragraph 12 below for our responsibilities when this happens.

4.5  We will take payment for the Product as soon as you place an order, but we will not pay you any interest in respect of the period between the date on which you place an order and the date on which we confirm our acceptance of your order. We will confirm our acceptance by sending you an e-mail confirming that the Products you have ordered have been dispatched (the Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Any message you may receive from a carrier or courier confirming the delivery of a parcel into its system (or any similar message) is not the Dispatch Confirmation. The Dispatch Confirmation will be sent by Venakki Distillery directly, by e-mail.

4.6  If you order a Product highlighted as being available for “pre-order” or “pre-sale” or any similar expression:

4.6.1  you may cancel that order at any time before you receive a Dispatch Confirmation. If you choose to cancel, we will refund you the full amount (including any delivery costs charged) promptly;

4.6.2  and if we later discover that:

(a)  we are unable to supply you with that Product — for example, because it is no longer available, because we cannot meet your requested delivery date, or because of an error in the price on our website as referred to in paragraph 9 below;

(b)  we consider that you are ineligible for an offer of which you have sought to take advantage; or

(c)  we elect, in our discretion, on the basis of fair use, the discovery of an error, or otherwise, to refuse to process your order — we will not send you a Dispatch Confirmation but will inform you and refund the full amount (including any delivery costs charged) promptly; and

4.6.3  you can still return that Product to us after it has been delivered, in accordance with paragraph 6 below.

Other Products

4.7  If you order a Product that is not highlighted as being available for “pre-order” or “pre-sale” or any similar expression, we will confirm our acceptance of your order by sending you an e-mail confirming that the Products you have ordered have been dispatched (the Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Any message you may receive from a carrier or courier confirming the delivery of a parcel into its system (or any similar message) is not the Dispatch Confirmation. The Dispatch Confirmation will be sent by Venakki Distillery directly, by e-mail.

4.8  If:

4.8.1  we are unable to supply you with a Product — for example, because it is not in stock or no longer available, because we cannot meet your requested delivery date, or because of an error in the price on our website as referred to in paragraph 9 below;

4.8.2  we consider that you are ineligible for an offer of which you have sought to take advantage; or

4.8.3  we elect, at our discretion, on the basis of fair use, the discovery of an error, or otherwise, to refuse to process your order — we will not send you a Dispatch Confirmation but will inform you promptly and will not process your order. If you have already paid for the Product, we will refund you the full amount (including any delivery costs charged) promptly.

5. Our right to vary these Terms

5.1  We amend these Terms from time to time. Please look at the top of this document to see when these Terms were last updated.

5.2  Every time you order a Product from us, the Terms in force at the time of your order will apply to the Contract between you and us.

5.3  We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

5.3.1  changes in relevant laws and regulatory requirements; and

5.3.2  changes in the way that we do business.

6. Your right of return and refund if you change your mind

6.1  You have the right to cancel any Contract during the period set out in paragraph 6.3 below. This means that if, during the relevant period, you change your mind, you can cancel the Contract and receive a refund.

6.2  Please be aware that your right to cancel a Contract if you change your mind does not apply in the case of a Product that is sealed for health-protection purposes and which you unseal after you receive it.

6.3  Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we contact you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for canceling then depends on what you have ordered and how it is delivered, as set out in the table below:

  

Your Contract	End of the cancellation period
For a single Product, or for multiple Products dispatched together in a single box.	14 days after the day on which you receive the Product(s). Example: if we issue a Dispatch Confirmation on 1 January and you receive the Product(s) on 10 January, you may cancel at any time up to the end of 24 January.
For multiple Products delivered on separate days.	14 days after the day on which you receive the last of the Products to be delivered. Example: if we issue a Dispatch Confirmation on 1 January and you receive the last Product on 15 January, the cancellation period ends on 29 January.

 

6.4  You can let us know that you have decided to cancel a Contract in a number of ways, including by completing and submitting the cancellation form on our website. Our Dispatch Confirmation will include a link to the cancellation form. You may also e-mail us at  Este endereço de email está protegido contra piratas. Necessita ativar o JavaScript para o visualizar.,or contact our Customer Services team using any of the other methods set out on our Contact page. Whatever method of cancellation you use:

6.4.1  please include your name and details of your order to help us to identify it;

6.4.2  we will contact you to confirm that we have received your cancellation; and

6.4.3  your cancellation will be effective from the date you send us notice of cancellation.

6.5  Except as set out below, if you cancel your Contract because you have changed your mind, we will:

6.5.1  refund you the price you paid for the Product;

6.5.2  not refund to you the cost of delivering the Product to you, nor any import duties, taxes or administration charges you have paid, you are responsible for the cost of returning the Product to us (this applies to every customer, wherever in the world you reside); and

6.5.3  make any refunds due to you as promptly as possible after you let us know that you have decided to cancel your Contract, and as soon as we receive the returned Product.

However, please note that:

6.5.4  any refund which we make will be conditional on your having returned the Product to us and on our actually receiving the Product back from you; and

6.5.5  if the Product is actually received by us:

(a)  we will reduce (potentially to zero) the value of that part of your refund which relates to the cost of the Product (but not the part relating to postage and packaging) to reflect any reduction in the value of the Product caused by your handling it in a way which would not be permitted in a shop (for example, if you unseal a Product sealed for health-protection purposes); and

(b)  we will reduce (potentially to zero) the value of that part of your refund which relates to the cost of the Product (but not the part relating to postage and packaging) to reflect any reduction in the value of the Product resulting from damage occurring while it is being returned to us.

In order to send you a refund, we must actually have received the physical goods resulting from the sale or Contract; but if these were handled in an unacceptable way, or if they have been damaged by you or by your carrier while being returned to us, you must pay us an appropriate amount. We will calculate that amount, acting reasonably, and will deduct it from the bank account which you used to pay for the Product. We may make the required deduction in more than one payment. Further information about how to return a Product is set out in paragraph 6.9 below.

6.6  You will be responsible for the cost of returning the Product to us. While we are under no obligation to do so, if we have offered to collect the Product from you and you have accepted that offer, we will charge you the direct cost to us of collection.

6.7  If a Product is faulty, or has not been described accurately, or if we have delivered the wrong Product, you have a legal right to reject that Product. If you wish to reject a Product, you must let us know and return that Product to the address set out in paragraph 6.9 below. You can let us know in a number of ways, including by completing and submitting the cancellation form on our website. Our Dispatch Confirmation will include a link to the cancellation form. You may also e-mail us at contactus@portuguesewhisky.com,or contact our Customer Services team using any of the other methods set out on our Contact page. We will refund the price of the Product in full, together with the delivery charges you actually paid to have the Product delivered to you and any reasonable costs you incur in returning the Product to us.

6.8  We will refund you using the same method which you used to pay.

6.9  You must return a Product to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send the Product back to us at:

VENAKKI DISTILLERY

Rua D, Lote 87, Zona Industrial

2090-242 Alpiarça, Portugal, European Union

(for enhanced safety reasons, please note that we do not hold bottled stock at this location; our bottled goods are warehoused elsewhere).

Please include a copy of the order paperwork you receive from us, or at least a note of the order number, when you return the Product, to allow us to identify your order.

6.10  Remember that you do not have the right to cancel a Contract in the circumstances set out in paragraph 6.2 above, and that your right to a refund may be reduced by us in accordance with paragraph 6.5 above.

6.11  As you are a consumer (that is to say, you enter into this Contract otherwise than in the course of your trade or business), we are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty or not as described. These legal rights are not affected by your right of return and refund in this paragraph 6 or anything else in these Terms.

6.12  Advice about your legal rights as a consumer is available from the consumer-protection framework of the Hong Kong Special Administrative Region, including the Hong Kong Consumer Council.

7. Delivery

7.1  The costs of delivery will be displayed to you on our website. We will give you an estimated delivery date with the Dispatch Confirmation. Occasionally, our delivery to you may be affected by an “Event Outside Our Control”. See paragraph 12 below for our responsibilities when this happens.

7.2  If no one is available at your address to take delivery and you give us no other instructions at the time of placing your order, our carriers will usually:

7.2.1  leave your parcel in a safe place;

7.2.2  leave your parcel with a neighbor; or

7.2.3  leave you a note informing you that they have attempted to deliver the Product (if this happens, please contact the carrier to re-arrange delivery). If you have any specific delivery instructions, you should give them when you place your order.

7.3  Delivery of an order shall be completed when:

7.3.1  our carrier delivers the Product using one of the methods referred to in paragraph 7.2 above, or in accordance with your specific instructions; or

7.3.2  you (or someone else on your behalf) collect the Product from us — and the Product will be your responsibility from that time. If you are informed of a failed delivery attempt but do not re-arrange delivery or collect the Product from the carrier’s depot, we (or the carrier) will contact you for further instructions, and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct that compensation from the bank account which you used to pay for the Product, in more than one payment if necessary.

7.4  You own the Products once we have received payment in full, including all applicable delivery charges (where they exist). Any import duties, value-added taxes (where they exist in your jurisdiction), administration charges and other taxes and liabilities are to be borne by the recipient of the Product at the selected delivery address given at the time of purchase.

7.5  If we agree a delivery deadline with you in respect of any Product and we miss that deadline, you may cancel your order if either of the following applies:

7.5.1  we have refused to deliver the Product; or

7.5.2  you told us before we accepted your order that delivery within the delivery deadline was essential. Your cancellation of the order must be communicated to us without delay. We may reject an order if you set a delivery deadline which we will not be able to meet.

7.6  If you do not wish to cancel your order immediately, or do not have the right to do so under paragraph 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

7.7  If you have the right to cancel your order for late delivery under paragraphs 7.5 or 7.6 above, you can do so for just one Product or, if you have ordered more than one Product, for all of the Products which are the subject of your order. If the Product has been delivered to you, you will have to return it to us, and we will pay the costs of this. Please refer to paragraph 6 above for more information about how to return a Product to us.

8. Worldwide delivery

8.1  We deliver to the countries listed on our Worldwide Delivery Destinations page. Please note that there are restrictions on some Products for certain destinations, so please review the information on that page carefully before ordering any Product.

8.2  If you order a Product for delivery to one of the Worldwide Delivery Destinations, your order may be subject to import duties and taxes applied when the delivery reaches that destination. There may also be administration charges imposed by foreign customs authorities or by our delivery agents. We have no control over these charges and cannot predict their amount.

8.3  The recipient will be responsible for payment of the import duties, taxes and charges referred to in paragraph 8.2 above. Please contact a customs office in the destination country for further information before placing your order.

8.4  You must comply with all applicable laws and regulations of the Hong Kong Special Administrative Region, of the country from which the order is placed, and of the country for which the Product is destined. We will not be liable or responsible if you break any such laws. 

9. Price of a Product and delivery charges

9.1  The price of each Product which you order will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the price of each Product is correct. Please see paragraph 9.4 below for an explanation of what happens if we discover an error in the price of a Product you have ordered.

9.2  The price of each Product will change from time to time, but changes will not affect any order you have already placed.

9.3  The price of a Product does not include delivery charges. Our delivery charges are explained to you during the check-out process before you confirm your order. To check the relevant delivery charges, please refer to our Delivery Charges page.

9.4  Our website contains a number of Products, and more may be added every day. It is always possible that, despite our efforts, a Product on our website may be incorrectly priced. We are not obliged to sell a Product to you where there is a pricing error. We will normally check prices as part of our dispatch procedures, so that:

9.4.1  where the Product’s correct price is less than the price stated on our website, we will charge the lower amount when dispatching the Product to you; and

9.4.2  if the Product’s correct price is higher than the price stated on our website, we will contact you promptly to inform you of this error and give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not issue a Dispatch Confirmation until we have your instructions. If we are unable to contact you using the contact details you provided, we will treat the order as canceled and notify you in writing.

9.5  We send regular newsletters and press releases to our customers and write about Products on our blog. It is always possible that, despite our efforts, a Product may be referred to with an incorrect price. We are not obliged to sell a Product to you at an incorrect price set out in a newsletter, press release or blog. Please see paragraph 9.4 above for what happens if we discover an error in the price of a Product on our website.

9.6  All prices on our website are shown in EURO / €, but you can change your settings so that prices are shown in other currencies. If you choose this option, please note that most of the non-EURO prices you see will be approximate.

9.6.1  Depending on your location, you may have the option to pay in EURO / € or in your local currency. We can currently accept payment in the following 12 currencies (this list may expand, so please check back often):

US Dollar (USD)	Pound Sterling (GBP)	Euro (EUR)
Canadian Dollar (CAD)	Australian Dollar (AUD)	New Zealand Dollar (NZD)
Japanese Yen (JPY)	Singapore Dollar (SGD)	Chinese Yuan (CNY)
Thai Baht (THB)	Swiss Franc (CHF)	Hong Kong Dollar (HKD)

If you are paying for an order in one of the currencies listed above, the order total — the amount you will actually be charged — will be displayed on the order-summary pages before you place your order by clicking “Place Order”.

9.6.2 Prices shown in any currency not listed above are not currently accepted for payment of an order. Those prices are shown using a currency converter (not a bank or financial institution) and are therefore for illustrative purposes only. If you place an order using an approximate currency conversion on our website, the price you see may differ from the amount actually charged to you by PayPal or your card company, as card providers and PayPal may use a different exchange rate from time to time and may levy additional fees and charges which we are unable to estimate or control. If you place an order having viewed a local currency which is not one we accept, please satisfy yourself that you are happy with the EURO / € price before placing your order.

9.6.3 If you are paying by bank transfer, you must ensure that your order is settled in full in EURO / € only, and that you set up the bank transfer such that the amount received (after currency conversion and any bank charges) equals the amount shown in EURO / € before you place your order. We are able to accept bank transfers in the same 12 currencies listed above.

10. How to pay

10.1 You can pay for a Product using any of the payment methods listed at the payment stage of the checkout process.

10.2 Payment for the Product and all applicable delivery charges is in advance. We reserve the right to end the Contract immediately if payment using the card details you provide fails.

10.3 To help ensure that your credit or debit card is not being used without your consent, we may validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit-reference agency (which may keep a record of that information). This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and in accordance with our Privacy Policy.

11. Our liability to you and your liability to us

11.1 If we fail to comply with these Terms, or with any additional terms which become part of the Contract (such as those relating to the quality of the Product or its fitness for purpose), or if we act negligently, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the Contract.

11.2 We only supply a Product for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

11.3 Some Products contain warnings about the way in which they are to be used and by whom. We are not responsible for any loss or damage caused as a result of your ignoring any Product warnings which are reasonably obvious upon an examination of the Product.

11.4 We do not in any way exclude or limit our liability for fraud or fraudulent misrepresentation. However, we are not responsible for the costs of repairing any pre-existing damage to private property.

11.5 You are advised to check a Product carefully for any defects or discrepancies at the earliest opportunity and to take prompt action as soon as you become aware of any problem.

11.6 If we require certain information from you in order to deliver a Product (for example, detailed address information or personalized Product-label information), we will contact you to request it. If you do not provide this information within a reasonable time of our request, or if you provide incomplete or incorrect information, we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct that compensation from the bank account which you used to pay for the Product, in more than one payment if necessary.

11.7 You may also be required to pay us compensation in the circumstances set out in paragraphs 3.2 and 7.3 above.

12. Events Outside Our Control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control, as defined in paragraph 12.2 below.

12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including (without limitation) failure or breach of contract by a carrier or other sub-contractor; strikes or other industrial action by third parties; civil commotion, riots, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

12.3 If an Event Outside Our Control affects the performance of our obligations under a Contract:

12.3.1 we will contact you as soon as reasonably possible to notify you;

12.3.2 we will take steps to minimize the effect of that Event Outside Our Control; and

12.3.3 our obligations under the Contract will be suspended, and the time for performance will be extended for the duration of the Event Outside Our Control. Where the Event affects our delivery of a Product to you, we will arrange a new delivery date with you after the Event is over.

12.4 You may cancel a Contract affected by an Event Outside Our Control that has continued for more than 30 days. To cancel, please contact us. If you cancel, you will have to return (at our cost) any Product you have already received, and we will refund the price you have paid, including any delivery charges.

12.5 References in this paragraph 12 to an Event Outside Our Control do not include any action which you take in order to frustrate or hinder our performance of the Contract. If we consider, acting reasonably, that you intend to frustrate or hinder our performance (or that you have done so), we may (though are not required to) treat the order as canceled, end the Contract and notify you in writing.

12.6 We reserve the right to cancel an order, end a Contract, refuse to deliver a Product, and inform law-enforcement agencies, in circumstances where we consider (acting in our absolute discretion) that you are attempting to obtain a Product using fraudulent means, to commit any other type of fraud, or otherwise to break the law.

13. Other important terms

13.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.

13.2 You may only transfer your rights or obligations under these Terms to another person if we agree in writing.

13.3 This Contract is between you and us. No other person shall have any right to enforce any of its Terms.

13.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.

13.6 These Terms, and any Contract for the purchase of a Product, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You and we both irrevocably agree that the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any such dispute or claim.

13.7 If you have a complaint which we are unable to resolve between ourselves, you may refer your complaint to the Hong Kong Consumer Council, a Hong Kong statutory body which seeks to resolve disagreements between traders and consumers in respect of goods purchased online.

All rights (including moral rights) are asserted and reserved.