We do not sell your personal information.
This Privacy Policy explains how VENAKKI LIMITED processes personal information in operating PortugueseWhisky.com and how KARALLO DUNORT DISTILLING LDA. (“KDD”) processes information as the seller of Products ordered through it.
VENAKKI LIMITED applies the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong as its principal privacy framework. KDD is subject to the Portuguese and European Union data-protection requirements applicable to its activities, including the GDPR. Nothing in this Policy excludes mandatory legal obligations.
Use of PortugueseWhisky.com is subject to the Terms & Conditions. This Privacy Policy describes our handling of personal information; it is not intended to convert ordinary website access into blanket consent for every form of data processing.
Last updated: 26 October 2026.
1. Data user / controller and website ownership
1.1 For the website-level processing described in this Policy, VENAKKI LIMITED is the data user/controller. VENAKKI LIMITED is incorporated in the Hong Kong Special Administrative Region and has its registered office at Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong, Business Registration No. 59509516000.
1.2 PortugueseWhisky.com is owned and operated by VENAKKI LIMITED. References to THE HOUSE OF VENAKKI, VENAKKI DISTILLERY or a House brand do not, by themselves, make another legal entity the controller of all website information.
1.3 Questions or requests concerning personal information may be sent through the Contact page or to This email address is being protected from spambots. You need JavaScript enabled to view it..
2. KDD and order-related personal information
2.1 KARALLO DUNORT DISTILLING LDA., Lote 87, Rua D, Zona Industrial, 2090-242 Alpiarça, Portugal, company and VAT identification PT516996240 (“KDD”), is the seller of Products purchased through PortugueseWhisky.com and the controller of personal information processed for its sales, fulfilment, customer-service and statutory recordkeeping purposes. Contact: This email address is being protected from spambots. You need JavaScript enabled to view it..
KDD telephone: +351 967 393 119 (Portuguese mobile network; charges depend on your operator and calling location). Service hours: 12:00–16:00 GMT (UTC+0). Preferred contact: This email address is being protected from spambots. You need JavaScript enabled to view it..
2.2 VENAKKI LIMITED and KDD may exchange information reasonably necessary to receive and administer orders, including identity and contact details, billing and delivery addresses, order and invoice details, payment status, returns and customer-service communications.
2.3 KDD’s access is limited to information necessary for its sales and related functions, or for applicable legal, tax, excise, customs, accounting, fraud-prevention and regulatory obligations. Shared branding does not permit unrestricted access to website information.
2.4 KDD relies, as appropriate, on taking steps requested before a sale and performing the sales Contract, compliance with legal obligations, legitimate interests such as proportionate fraud prevention and legal defence, or consent where required. Where legitimate interests are relied on, the individual’s rights and interests are considered.
2.5 Each entity is responsible for processing within its own purposes and functions. KDD’s sales and data-processing role does not transfer ownership or operation of PortugueseWhisky.com to KDD. Roles in any particular shared processing depend on the actual arrangements and applicable law.
3. Personal information we may collect
Depending on how you interact with us, we may collect:
- identity and contact information, including name, date of birth or age information where reasonably required, billing and delivery address, e-mail address and telephone number;
- account information, preferences and account history;
- order and transaction information, including Products ordered, purchase history, delivery instructions, returns, refunds and customer-service records;
- payment status and transaction references. Payment-card information may be handled directly by payment providers rather than retained by us;
- communications you send to VENAKKI LIMITED or KDD in connection with an enquiry or order;
- technical and website-use information, including IP address, device and browser information, pages viewed, session information and cookie or similar identifiers where used;
- age-verification, identity-verification, fraud-prevention or compliance information where reasonably necessary; and
- information supplied by carriers, payment providers, service providers or other persons where relevant to an order, enquiry, security issue or lawful business purpose.
4. Why we use personal information
Personal information may be used to:
- operate, administer and secure PortugueseWhisky.com;
- create and manage customer accounts;
- receive, assess, accept and administer orders;
- process and reconcile payments;
- prepare invoices and other transactional records;
- fulfil, dispatch and deliver Products;
- administer returns, refunds, replacements, complaints and customer service;
- verify age or identity and prevent fraud, misuse or unlawful transactions;
- comply with accounting, tax, excise, customs, regulatory, legal or law-enforcement requirements;
- maintain, analyse and improve the website, systems, services and customer experience;
- protect VENAKKI LIMITED, KDD, customers, House assets and legal rights; and
- send direct marketing where permitted and subject to the choices described below.
5. Collection, use and consent
5.1 We collect personal information only where it is reasonably necessary for a lawful purpose connected with our activities, an order, an enquiry, website operation, security, compliance or another purpose communicated to the individual.
5.2 Personal information should not be used for an unrelated new purpose without the individual’s prescribed consent where such consent is required by the applicable privacy framework.
5.3 Where information is required to process an order or comply with a legal requirement, failure to provide it may prevent us from accepting or fulfilling the order.
5.4 Where we ask for consent, that consent may be withdrawn for future use in accordance with the method stated at the time or by contacting us. Withdrawal does not affect processing already lawfully carried out.
6. Direct marketing
6.1 VENAKKI LIMITED may use contact information to send selected news, releases, allocations, invitations or other marketing concerning VENAKKI DISTILLERY, VENAKKI products or related House activities where the required consent or indication of no objection has been obtained.
6.2 We will not sell personal information to another person for direct marketing.
6.3 You may stop marketing communications at any time and without charge by using the unsubscribe method provided in the communication or by contacting us.
6.4 Stopping marketing does not prevent service, transactional, security, legal or order-related communications that remain necessary.
7. Cookies and similar technologies
7.1 PortugueseWhisky.com may use cookies and similar technologies for functions such as security, account access, checkout, preferences, analytics and website performance.
7.2 Where a separate choice is required for a non-essential technology, the relevant choice mechanism should be presented before that technology is activated.
7.3 Information about cookies and similar technologies used, their purposes, providers, retention periods and available choices must be provided when those technologies are presented. Non-essential technologies requiring consent must not be activated before consent. Consent must be as easy to withdraw as to give. Questions: This email address is being protected from spambots. You need JavaScript enabled to view it..
8. Persons to whom information may be transferred
8.1 Personal information may be transferred only where reasonably necessary for the purposes described in this Policy, where you have authorised the transfer, or where disclosure is required or permitted by law.
8.2 Recipients may include KDD as seller, VENAKKI LIMITED as website operator, payment providers, banks, carriers, logistics providers, IT and hosting providers, communications providers, fraud-prevention and age-verification providers, professional advisers, insurers, auditors and competent authorities, only as necessary for the purposes described.
8.3 Service providers acting for VENAKKI LIMITED are expected to handle personal information only for the functions for which they are engaged and to apply appropriate confidentiality, retention and security controls.
8.4 The existence of a common House identity, shared branding or commercial relationship is not, by itself, a basis for unrestricted transfer of personal information among separate legal entities.
9. International processing and transfers
9.1 PortugueseWhisky.com serves an international audience and uses service providers and fulfilment arrangements that may involve more than one jurisdiction. Personal information may therefore be processed or stored outside the place in which a user is located.
9.2 VENAKKI LIMITED will take such steps as it considers reasonably appropriate and as are required by the privacy law governing VENAKKI LIMITED or the particular processing to protect information transferred for an authorised purpose.
9.3 Where KDD transfers personal information to Hong Kong or another country outside the EEA, it must comply with the applicable GDPR transfer rules, including an applicable adequacy decision or appropriate safeguards such as standard contractual clauses, or a lawful derogation where available. Details of the relevant safeguards may be requested at This email address is being protected from spambots. You need JavaScript enabled to view it..
10. Retention
10.1 Personal information is retained only for as long as reasonably necessary for the purpose for which it is held and for any further period justified by contract administration, accounting, tax, excise, fraud prevention, dispute resolution, legal defence, regulatory recordkeeping or another lawful requirement.
10.2 Retention periods vary according to the type of information and the relationship involved.
10.3 When information is no longer required, reasonable steps will be taken to erase, anonymise or otherwise dispose of it in accordance with the applicable requirements.
10.4 A record of a marketing opt-out may be retained for the limited purpose of respecting that preference.
11. Security
11.1 VENAKKI LIMITED takes practicable technical and organisational steps designed to protect personal information against unauthorised or accidental access, processing, erasure, loss or use.
11.2 Where personal information is entrusted to KDD or another service provider, appropriate contractual, organisational or technical measures may be used to require suitable retention and security practices.
11.3 No internet transmission or electronic-storage system can be guaranteed to be completely secure, and this Policy does not make an absolute security guarantee.
12. Access, correction and privacy requests
12.1 Subject to the Personal Data (Privacy) Ordinance and any applicable exemption, an individual may request to ascertain whether VENAKKI LIMITED holds personal information about that individual and may request access to or correction of such information.
12.2 A request should be sent through the Contact page or to This email address is being protected from spambots. You need JavaScript enabled to view it. and should contain sufficient information to identify the requester and the information concerned.
12.3 We may request reasonable verification before disclosing or correcting personal information.
12.4 VENAKKI LIMITED will deal with a valid request within the period and in the manner required by the law applicable to VENAKKI LIMITED.
12.5 Where the GDPR applies to the processing concerned, individuals may exercise their applicable rights, including access, rectification, erasure, restriction, portability and objection, and withdraw consent where relied on. Requests: This email address is being protected from spambots. You need JavaScript enabled to view it.. Individuals may complain to CNPD (https://www.cnpd.pt) or another competent supervisory authority. Requests are handled within the applicable statutory period.
13. Children and alcohol-related services
13.1 PortugueseWhisky.com is directed to adults. Alcoholic Products are not offered for purchase by persons below the lawful purchase age.
13.2 Age or identity information may be used to the extent that it is reasonably necessary to verify eligibility, protect transactions or comply with legal requirements.
14. Third-party websites and services
14.1 PortugueseWhisky.com may contain links, embedded content or services provided by third parties.
14.2 A third party’s independent collection or use of personal information is governed by that third party’s own practices and is not attributed to VENAKKI LIMITED merely because the website links to or interoperates with that service.
15. Corporate transactions and legal protection
15.1 Information may be disclosed where reasonably necessary in connection with a genuine restructuring, financing, acquisition, disposal, transfer of assets or other corporate transaction, subject to appropriate confidentiality and legal requirements.
15.2 Information may also be used or disclosed where reasonably necessary to establish, exercise or defend legal rights, protect security or investigate suspected fraud or unlawful activity.
16. Governing law and jurisdiction
16.1 This Privacy Policy and any dispute or claim arising out of or in connection with VENAKKI LIMITED’s operation of PortugueseWhisky.com or its handling of personal information under this Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
16.2 VENAKKI LIMITED stipulates the exclusive jurisdiction of the Hong Kong SAR courts in relation to such dispute or claim. Neither entity voluntarily submits through this Policy to any other jurisdiction, and each reserves its right to contest any assertion of jurisdiction elsewhere, subject to clause 16.3.
16.3 Nothing in this Policy is intended to exclude a right or protection which, as a matter of applicable mandatory law, cannot lawfully be excluded.
16.4 The Hong Kong law and jurisdiction provisions above concern VENAKKI LIMITED. KDD’s own processing remains subject to applicable Portuguese and European Union law and the rights, supervisory powers and court jurisdiction that cannot lawfully be excluded.
17. Changes to this Privacy Policy
17.1 This Policy may be updated to reflect changes in website functions, service providers, operating arrangements, privacy practices or legal requirements.
17.2 The current version and update date will be published on this page. Where a change requires a specific notice or choice, that notice or choice will be provided as appropriate.
18. Contact
For privacy questions or requests:
VENAKKI LIMITED
Unit 506, 5/F, New World Tower 1
18 Queen’s Road, Central, Hong Kong
Business Registration No. 59509516000
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
© 2012–2026 VENAKKI LIMITED. THE HOUSE OF VENAKKI. All rights reserved.
For KDD’s order-related processing, contact KARALLO DUNORT DISTILLING LDA., Lote 87, Rua D, Zona Industrial, 2090-242 Alpiarça, Portugal; PT516996240; This email address is being protected from spambots. You need JavaScript enabled to view it..
