We do not sell your personal information.

This Privacy Policy explains how VENAKKI LIMITED collects, holds, uses and protects personal information in connection with PortugueseWhisky.com, customer accounts, enquiries, orders and related communications.

VENAKKI LIMITED applies the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region as its principal privacy framework. Where a particular local operational act imposes a direct statutory obligation on KDD or another appointed provider, that entity remains responsible for the obligations attaching to its own act.

Use of PortugueseWhisky.com is subject to the Terms & Conditions. This Privacy Policy describes our handling of personal information; it is not intended to convert ordinary website access into blanket consent for every form of data processing.

Last updated: 8 September 2026.

1.     Data user / controller and website ownership

1.1 For the website-level processing described in this Policy, VENAKKI LIMITED is the data user/controller. VENAKKI LIMITED is incorporated in the Hong Kong Special Administrative Region and has its registered office at Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong, Business Registration No. 59509516000.

1.2 PortugueseWhisky.com is owned and operated by VENAKKI LIMITED. References to THE HOUSE OF VENAKKI, VENAKKI DISTILLERY or a House brand do not, by themselves, make another legal entity the controller of all website information.

1.3 Questions or requests concerning personal information may be sent through the Contact page or to This email address is being protected from spambots. You need JavaScript enabled to view it..

2.    KDD and order-related personal information

2.1 KARALLO DUNORT DISTILLING LDA. (“KDD”) is appointed by VENAKKI LIMITED to perform specified fulfilment, invoicing, payment-collection, dispatch, returns and local operational functions in connection with orders placed through PortugueseWhisky.com.

2.2 To enable KDD to perform those functions, VENAKKI LIMITED may provide KDD with the personal information reasonably necessary for the relevant order, such as customer identity and contact information, delivery address, order details, invoice information, payment status, returns information and customer-service communications.

2.3 KDD shall not receive or use website personal information merely because it is associated with the VENAKKI business. Its access is limited to the purposes necessary for its appointed functions or for a legal, tax, excise, customs, accounting, fraud-prevention or regulatory obligation that applies directly to KDD.

2.4 Where KDD must retain or process particular information in its own name to comply with a direct local statutory obligation, that limited processing does not transfer ownership or operation of PortugueseWhisky.com to KDD and does not make KDD a general joint controller of all website information.

2.5 The performance by KDD of fulfilment, invoicing, payment collection, dispatch, returns or other operational functions does not, by itself, make KDD a party to the customer Contract between VENAKKI LIMITED and the customer.

3.     Personal information we may collect

Depending on how you interact with us, we may collect:

• identity and contact information, including name, date of birth or age information where reasonably required, billing and delivery address, e-mail address and telephone number;
• account information, preferences and account history;
• order and transaction information, including Products ordered, purchase history, delivery instructions, returns, refunds and customer-service records;
• payment status and transaction references. Payment-card information may be handled directly by payment providers rather than retained by us;
• communications you send to VENAKKI LIMITED or KDD in connection with an enquiry or order;
• technical and website-use information, including IP address, device and browser information, pages viewed, session information and cookie or similar identifiers where used;
• age-verification, identity-verification, fraud-prevention or compliance information where reasonably necessary; and
• information supplied by carriers, payment providers, service providers or other persons where relevant to an order, enquiry, security issue or lawful business purpose.

4.    Why we use personal information

Personal information may be used to:

• operate, administer and secure PortugueseWhisky.com;
• create and manage customer accounts;
• receive, assess, accept and administer orders;
• process and reconcile payments;
• prepare invoices and other transactional records;
• fulfil, dispatch and deliver Products;
• administer returns, refunds, replacements, complaints and customer service;
• verify age or identity and prevent fraud, misuse or unlawful transactions;
• comply with accounting, tax, excise, customs, regulatory, legal or law-enforcement requirements;
• maintain, analyse and improve the website, systems, services and customer experience;
• protect VENAKKI LIMITED, KDD, customers, House assets and legal rights; and
• send direct marketing where permitted and subject to the choices described below.

5.     Collection, use and consent

5.1 We collect personal information only where it is reasonably necessary for a lawful purpose connected with our activities, an order, an enquiry, website operation, security, compliance or another purpose communicated to the individual.

5.2 Personal information should not be used for an unrelated new purpose without the individual’s prescribed consent where such consent is required by the applicable privacy framework.

5.3 Where information is required to process an order or comply with a legal requirement, failure to provide it may prevent us from accepting or fulfilling the order.

5.4 Where we ask for consent, that consent may be withdrawn for future use in accordance with the method stated at the time or by contacting us. Withdrawal does not affect processing already lawfully carried out.

6.    Direct marketing

6.1 VENAKKI LIMITED may use contact information to send selected news, releases, allocations, invitations or other marketing concerning VENAKKI DISTILLERY, VENAKKI products or related House activities where the required consent or indication of no objection has been obtained.

6.2 We will not sell personal information to another person for direct marketing.

6.3 You may stop marketing communications at any time and without charge by using the unsubscribe method provided in the communication or by contacting us.

6.4 Stopping marketing does not prevent service, transactional, security, legal or order-related communications that remain necessary.

7.     Cookies and similar technologies

7.1 PortugueseWhisky.com may use cookies and similar technologies for functions such as security, account access, checkout, preferences, analytics and website performance.

7.2 Where a separate choice is required for a non-essential technology, the relevant choice mechanism should be presented before that technology is activated.

7.3 The Cookie Policy and available cookie controls provide further information about technologies currently in use.

8.    Persons to whom information may be transferred

8.1 Personal information may be transferred only where reasonably necessary for the purposes described in this Policy, where you have authorised the transfer, or where disclosure is required or permitted by law.

8.2 Recipients may include KDD, payment providers, banks, carriers, warehouse or logistics providers, IT and hosting providers, communications providers, fraud-prevention or age-verification providers, professional advisers, insurers, auditors, tax or customs authorities, regulators and law-enforcement bodies.

8.3 Service providers acting for VENAKKI LIMITED are expected to handle personal information only for the functions for which they are engaged and to apply appropriate confidentiality, retention and security controls.

8.4 The existence of a common House identity, shared branding or commercial relationship is not, by itself, a basis for unrestricted transfer of personal information among separate legal entities.

9.    International processing and transfers 

9.1 PortugueseWhisky.com serves an international audience and uses service providers and fulfilment arrangements that may involve more than one jurisdiction. Personal information may therefore be processed or stored outside the place in which a user is located.

9.2 VENAKKI LIMITED will take such steps as it considers reasonably appropriate and as are required by the privacy law governing VENAKKI LIMITED or the particular processing to protect information transferred for an authorised purpose.

9.3 The international accessibility of the website or the transfer of personal information necessary to perform an order does not constitute a general submission by VENAKKI LIMITED to the jurisdiction of a foreign court, tribunal or authority.

10. Retention

10.1 Personal information is retained only for as long as reasonably necessary for the purpose for which it is held and for any further period justified by contract administration, accounting, tax, excise, fraud prevention, dispute resolution, legal defence, regulatory recordkeeping or another lawful requirement.

10.2 Retention periods vary according to the type of information and the relationship involved.

10.3 When information is no longer required, reasonable steps will be taken to erase, anonymise or otherwise dispose of it in accordance with the applicable requirements.

10.4 A record of a marketing opt-out may be retained for the limited purpose of respecting that preference.

11.  Security

11.1 VENAKKI LIMITED takes practicable technical and organisational steps designed to protect personal information against unauthorised or accidental access, processing, erasure, loss or use.

11.2 Where personal information is entrusted to KDD or another service provider, appropriate contractual, organisational or technical measures may be used to require suitable retention and security practices.

11.3 No internet transmission or electronic-storage system can be guaranteed to be completely secure, and this Policy does not make an absolute security guarantee.

12. Access, correction and privacy requests

12.1 Subject to the Personal Data (Privacy) Ordinance and any applicable exemption, an individual may request to ascertain whether VENAKKI LIMITED holds personal information about that individual and may request access to or correction of such information.

12.2 A request should be sent through the Contact page or to This email address is being protected from spambots. You need JavaScript enabled to view it. and should contain sufficient information to identify the requester and the information concerned.

12.3 We may request reasonable verification before disclosing or correcting personal information.

12.4 VENAKKI LIMITED will deal with a valid request within the period and in the manner required by the law applicable to VENAKKI LIMITED.

13.  Children and alcohol-related services

13.1 PortugueseWhisky.com is directed to adults. Alcoholic Products are not offered for purchase by persons below the lawful purchase age.

13.2 Age or identity information may be used to the extent that it is reasonably necessary to verify eligibility, protect transactions or comply with legal requirements.

14. Third-party websites and services

14.1 PortugueseWhisky.com may contain links, embedded content or services provided by third parties.

14.2 A third party’s independent collection or use of personal information is governed by that third party’s own practices and is not attributed to VENAKKI LIMITED merely because the website links to or interoperates with that service.

15.  Corporate transactions and legal protection

15.1 Information may be disclosed where reasonably necessary in connection with a genuine restructuring, financing, acquisition, disposal, transfer of assets or other corporate transaction, subject to appropriate confidentiality and legal requirements.

15.2 Information may also be used or disclosed where reasonably necessary to establish, exercise or defend legal rights, protect security or investigate suspected fraud or unlawful activity.

16. Governing law and jurisdiction

16.1 This Privacy Policy and any dispute or claim arising out of or in connection with VENAKKI LIMITED’s operation of PortugueseWhisky.com or its handling of personal information under this Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

16.2 To the fullest extent permitted by law, the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to such dispute or claim.

16.3 VENAKKI LIMITED does not, by making PortugueseWhisky.com accessible internationally, receiving information from a person located elsewhere, or appointing KDD or another service provider in another jurisdiction, accept that the law or authority of that jurisdiction generally governs VENAKKI LIMITED or PortugueseWhisky.com.

16.4 Nothing in this Policy is intended to exclude a right or protection which, as a matter of applicable mandatory law, cannot lawfully be excluded.

17.  Changes to this Privacy Policy

17.1 This Policy may be updated to reflect changes in website functions, service providers, operating arrangements, privacy practices or legal requirements.

17.2 The current version and update date will be published on this page. Where a change requires a specific notice or choice, that notice or choice will be provided as appropriate.

18. Contact

For privacy questions or requests:

VENAKKI LIMITED

Unit 506, 5/F, New World Tower 1

18 Queen’s Road, Central, Hong Kong

Business Registration No. 59509516000

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

© 2012–2026 VENAKKI LIMITED. THE HOUSE OF VENAKKI. All rights reserved.