Terms & Conditions for Professionals

Professional purchases are final once expressly accepted by the Seller. No contractual change-of-mind cancellation, exchange or return of unsold stock is available unless agreed in writing. Payment alone does not constitute the Seller’s acceptance. By ordering after these Terms have been made available, the professional customer confirms that it has read, understood and accepted them. Remedies for defective, incorrect or undelivered goods and other rights that cannot lawfully be excluded remain unaffected.

1 Scope and professional capacity

1.1 These Terms apply to sales of products to customers acting in the course of a business, trade, craft or profession, including retailers, wholesalers, importers, distributors and hospitality operators worldwide. They apply to website, email, telephone, WhatsApp, social-platform and other direct orders when communicated and accepted before the contract is concluded. Buying without a website account does not exempt a professional customer from Terms properly incorporated into its order. These Terms do not apply to genuine consumer purchases, free samples without a sale, or intercompany transfers governed by separate agreements.

1.2 The customer must provide accurate legal, tax, billing, delivery and licensing information, identify its authorised representative and notify relevant changes. Account approval or a professional discount does not create a right to supply, credit, exclusivity or future preferential conditions.

1.3 The customer’s purchasing representative must be at least 18 and meet any higher lawful age requirement. The customer must hold the licences required for its activities and ensure alcoholic products are not supplied unlawfully to underage persons.

2 Contracting seller and operational entities

2.1 The seller is the legal entity expressly identified as contracting seller in the quotation or order acceptance (the “Seller”, “we” or “us”). VENAKKI, VENAKKI DISTILLERY and THE HOUSE OF VENAKKI are brand or institutional identities and do not merge the separate legal personalities of associated companies.

2.2 For purchases through PortugueseWhisky.com, the Seller is KARALLO DUNORT DISTILLING LDA. (“KDD”), company and VAT identification PT516996240, Lote 87, Rua D, Zona Industrial, 2090-242 Alpiarça, Portugal. KDD sells and invoices in its own name; payment to KDD or its designated payment provider discharges the corresponding obligation to KDD to the extent received. VENAKKI LIMITED, Business Registration No. 59509516000, Unit 506, 5/F, New World Tower 1, 18 Queen’s Road, Central, Hong Kong SAR, owns and operates the website. A direct transaction outside the website may have another Seller only where expressly identified in the accepted quotation or order documents. Each entity remains responsible for its own obligations.

KDD telephone: +351 967 393 119 (Portuguese mobile network; charges depend on your operator and calling location). Service hours: 12:00–16:00 GMT (UTC+0). Preferred contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

3 Incorporation precedence and evidence

3.1 We supply or make the complete applicable version available before acceptance, with reasonable opportunity for consultation and clarification. The customer’s acceptance of these Terms may be recorded through a required unchecked online checkbox, email, a signed quotation or another documented confirmation. An order or payment after adequate prior communication may evidence the customer’s acceptance of these Terms; it does not by itself constitute the Seller’s acceptance of the order. An invoice or receipt does not introduce undisclosed terms retrospectively.

3.2 Mandatory law prevails, followed by specifically negotiated written agreements, the accepted transaction-specific quotation or order confirmation, and these Terms. Customer purchase-order terms, procurement policies, deductions, penalties or service requirements are not accepted merely through receipt, silence, delivery or processing: any conflicting conditions require express written agreement before acceptance. Existing negotiated distribution, consignment or other agreements retain their agreed precedence.

4 Quotations and formation

4.1 Unless expressly stated to be a binding offer, a quotation or catalogue is an invitation to order, subject to availability and confirmation. The stated quotation validity applies; if none is stated, prices require confirmation at ordering. A customer order is an offer. A contract is formed only when the Seller expressly accepts the order after incorporation of these Terms. An automated receipt, payment request or receipt of payment alone does not constitute the Seller’s acceptance.

4.2 Before acceptance we may decline orders or correct genuine price, tax, freight or description errors. Any changed material condition must be communicated for the customer’s agreement; we do not retrospectively increase agreed prices. Payments for declined orders are refunded. Representatives cannot vary conditions without authority and documented agreement.

5 Prices quantities and commercial terms

5.1 Prices are in euros unless another currency is agreed.

5.2 The website’s Trade Professionals price lists are intended for professional customers in Portugal and Spain. Prices exclude VAT unless expressly stated otherwise. The applicable destination excise-duty and fiscal-marking status is identified in the price list or accepted quotation; supply is described as duty-paid only where the applicable destination requirements have been satisfied. VAT is charged or accounted for as legally applicable to the transaction.

5.3 Quantity bands for these Trade Professionals prices apply as stated, including whether measured per reference, case or entire order. Loose bottles and complete cases may have different unit prices.

5.4 International distribution price lists are available on request. The applicable price list or accepted quotation specifies currency, VAT, customs and excise status, quantities and delivery terms. Export and wholesale quotations are normally based on EXW Alpiarça, Portugal (Incoterms® 2020), unless another arrangement is expressly agreed. Prices for new orders may change; an accepted order’s agreed price is not changed retrospectively.

5.5 International distribution orders are supplied in complete cases, not loose bottles, unless expressly agreed otherwise. Quantity bands and the basis on which they are measured are stated in the applicable price list or accepted quotation.

5.6 Past conditions or exceptional concessions do not establish an ongoing entitlement. New price lists apply to new orders only. No retrospective price matching, promotional reimbursement, listing fee, marketing contribution or credit is due without express agreement.

5.7 The House of Venakki, its divisions and brands base their value proposition on quality, rarity, presentation and product integrity, rather than habitual discounting. Partners are expected to present products accurately and protect the brand’s reputation. Each reseller independently determines its resale prices and promotions; recommended prices are non-binding. Commercial relationships may be reviewed on lawful quality, presentation or other non-price grounds, without imposing minimum resale or advertised prices or penalising lawful discounting.

5.8 Professional customers purchasing for import or resale are responsible for the destination licensing, customs, excise, VAT and other obligations legally assigned to them under the agreed transaction terms. The Seller does not warrant knowledge of every jurisdiction’s requirements and does not assume responsibility for a customer’s independent unlawful acts. This does not transfer or exclude the Seller’s own mandatory obligations; clause 14 applies.

6 Transport and free delivery thresholds

6.1 Product prices do not include transport, packaging or insurance charges unless expressly stated. For PortugueseWhisky.com standard parcel delivery, the published free-delivery thresholds are orders over €50 to the Iberian Peninsula and over €200 to mainland Europe, subject to the destination and service offered for the order. Orders below or exactly at the relevant threshold do not qualify under an “over” threshold. The qualifying goods subtotal and tax treatment are the amounts expressly shown in checkout or the accepted quotation; shipping itself does not count towards the threshold.

6.2 The relevant threshold and actual charge are displayed before online submission or communicated in the offline quotation or confirmation for acceptance. Where a charge cannot yet be fixed, its calculation basis or estimate must be expressly agreed before the contract is concluded. Ordering by email, telephone or purchase order does not itself create free delivery. No arbitrary undisclosed shipping charge may be added after acceptance.

6.3 Outside eligible standard deliveries, including islands, destinations requiring customs clearance, pallets, express or appointment-specific services, the applicable delivery conditions and any surcharge must be specified before acceptance. A specific agreement for free or delivered supply prevails. For export or wholesale transactions, the accepted quotation identifies the Incoterm, edition and named place. A statement that product prices are ex-works is not a promise of free delivery and does not contradict an agreed delivered price.

7 Payment and credit

7.1 Payment in full before dispatch is the default, unless other written credit terms apply. Payment is complete upon cleared receipt, not submission of a payment instruction. The customer bears its bank and currency-conversion charges where agreed and lawful. Credit limits and future credit may be reviewed on reasonable grounds, including overdue balances or insolvency risk, without changing accepted due dates retrospectively.

7.2 Overdue undisputed amounts may attract the statutory commercial late-payment interest and recovery compensation applicable to the transaction, plus reasonable recoverable costs. We may suspend further dispatch or acceptance where contractually and legally justified, giving notice where required. Complaints do not automatically cancel payment obligations; lawful withholding, set-off and other non-excludable rights remain available. A chargeback or unilateral deduction does not extinguish a valid debt.

8 Availability allocations and product information

8.1 Acceptance is subject to confirmed availability. Limited releases do not create an obligation to supply future vintages or identical single-cask goods. Natural colour, sediment, maturation and sensory variation inherent in the described product are not alone defects. Tasting notes are subjective; material specifications, legal tolerances and agreed authenticity obligations remain binding. Material substitutions require consent.

8.2 Estimated release or delivery dates for pre-orders are identified as estimates. If agreed goods cannot be supplied, we offer an agreed alternative or refund amounts attributable to the unfulfilled supply. Partial shipments and their freight consequences require agreement.

9 Delivery instructions and failed delivery

9.1 The customer must provide an accessible lawful delivery address and disclose restrictions, booking requirements, opening hours and unloading needs before acceptance. A delivery appointment or fixed deadline is binding only when we expressly accept it. Normal parcel services do not guarantee a particular delivery hour. Delivery estimates do not remove liability for our own legally actionable failure.

9.2 Reasonable evidenced costs attributable to incorrect information, unjustified refusal, missed agreed appointments, repeated delivery attempts or customer-requested redirection may be charged under the agreed conditions. Buyer-imposed rejection or operational penalties are not accepted without express agreement. We must act reasonably to mitigate loss, and customer charges do not cover faults attributable to us.

10 Risk insurance and title

10.1 An expressly agreed Incoterm governs delivery obligations and risk within its scope. Otherwise, for Seller-arranged standard parcel delivery, risk passes on physical delivery to the customer or its authorised recipient. For customer collection or an independently appointed customer carrier, risk passes on handover to that customer or carrier, subject to mandatory law. Transfer of risk does not excuse inadequate packaging or pre-existing non-conformity attributable to us.

10.2 Title remains with the Seller until full payment for the relevant goods, to the extent permitted by applicable law. Until then, the customer must preserve identification and reasonable care. Any resale permission or security arrangement concerning unpaid goods must be agreed in writing; retention of title is not represented as overriding local insolvency or third-party rights. Additional cargo insurance is supplied only when included or agreed.

11 Inspection and notification

11.1 On receipt, inspect quantities, references, seals and visible condition. Where possible record visible loss or damage with the carrier, retain packaging and provide photographs, batch details and the delivery document. Report apparent discrepancies promptly, preferably within two business days; report latent defects promptly after discovery and within applicable legal periods.

11.2 These procedures support investigation and carrier recovery. Failure to mark a delivery note, absence of photographs or expiry of the preferred two-day period does not automatically extinguish a claim which cannot lawfully be excluded. Preserve affected goods safely, avoid further resale where a safety or authenticity issue is suspected and allow reasonable inspection.

12 Final professional purchases and cancellation

12.1 Once accepted, professional purchases are final: there is no contractual change-of-mind cancellation, exchange, refund, sale-or-return arrangement or return of slow-moving or unsold stock. Consumer cooling-off rights are not offered to business purchases. Incorrect business planning, changed demand, customer resale difficulties or disagreement with previously agreed freight do not create a return entitlement.

12.2 A discretionary cancellation or return requires our prior written consent setting out the goods, condition, deadline, collection arrangements and any reasonable evidenced costs. No fixed arbitrary restocking penalty is imposed by these Terms. Personalised or specially commissioned goods may involve non-recoverable production costs agreed in advance. This section does not remove lawful remedies for Seller breach, defective or incorrect goods, non-delivery or other mandatory grounds.

13 Remedies authorised returns and credits

13.1 For established non-conformity attributable to the Seller, the remedy follows the applicable law and agreed contract and may include replacement, correction, price reduction, refund or termination where legally justified. We may propose a lawful proportionate remedy; we do not reserve exclusive power to determine the customer’s legal rights.

13.2 Obtain return instructions before shipping to ensure the correct address and traceability; this process does not bar mandatory remedies. Goods returned for our fault are handled at our expense as required by law. Discretionary returns are at the customer’s agreed cost and risk. Credits are issued for established adjustments or written agreements using compliant fiscal documents; a demand for a credit does not itself establish an entitlement. Settlements and refunds do not admit liability unless expressly stated.

14 International excise and destination compliance

14.1 Each party performs the licensing, customs, excise, tax, product-safety and trade obligations legally assigned to it. Destination permits, importer-of-record status, labels, registration, customs broker instructions and duties must be allocated before acceptance. The customer bears destination duties and taxes only where the agreed terms assign them to it; DDP or another Seller undertaking prevails. We do not transfer our own mandatory obligations to the customer.

14.2 The customer must promptly provide accurate required documents and must not request unlawful undervaluation, misdescription or bypass of restrictions. We may suspend unlawful or restricted performance and communicate the reason where lawful. Reasonable documented costs caused by the customer’s compliance failure may be recoverable under the contract and law. No representation is made that one standard document overrides every country’s mandatory rules.

15 Storage traceability and recalls

15.1 Maintain suitable secure storage, intact packaging, batch identification and any legally required supply-chain records. Do not alter, refill, counterfeit or misrepresent goods, origin, age, strength, edition or provenance. Notify safety, contamination or authenticity concerns promptly and cooperate with proportionate lawful recall or withdrawal instructions. Recall costs are allocated according to responsibility and law, not automatically charged to the customer.

16 Reseller status intellectual property and presentation

16.1 A purchase does not appoint the customer as agent, exclusive distributor, authorised brand representative or territorial partner. Such appointments require a separate written agreement. Use accurate product descriptions and only assets licensed or otherwise lawfully usable. No transfer of intellectual property occurs. Trademark use necessary for lawful resale remains subject to applicable rights and law.

16.2 No minimum resale price is imposed. Any quality, presentation, channel or territorial requirements must be separately agreed and comply with competition law. We may select future commercial partners on lawful grounds, without converting recommended prices into mandatory resale prices.

17 Liability and customer responsibility

17.1 Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where non-excludable, mandatory product liability, title obligations that cannot be excluded, or any other non-excludable liability or remedy.

17.2 Subject to those safeguards and applicable reasonableness requirements, recoverable loss is limited to direct foreseeable loss caused by our breach. Indirect or consequential losses and lost profit, business opportunity or goodwill are excluded only to the extent lawfully excludable. For ordinary negligence or other lawfully limitable breach, aggregate contractual damages concerning an order are capped at the total agreed price of that affected order, where lawful and reasonable. Refunds or price reductions legally due for unfulfilled or defective supply are not extinguished by that cap.

17.3 The customer remains responsible for losses caused by its unlawful resale, inaccurate instructions, negligent handling, storage or unauthorised alterations. Any reimbursement claim is limited to reasonable evidenced loss attributable to its breach; no indemnity covers our own fault or non-excludable obligations. Both parties must mitigate reasonably foreseeable loss.

18 Events beyond reasonable control

18.1 A party affected by an event beyond its reasonable control must promptly notify the other, explain the impact and take reasonable mitigating steps. The event excuses performance only to the extent and for the period justified by law and the contract. Lack of funds or ordinary market changes do not alone constitute force majeure. If the interruption makes fulfilment impossible or continues beyond a reasonable period, the parties’ applicable termination and refund rights remain available. Payment for goods already properly supplied remains due.

19 Refusal of future supply and termination

19.1 We may decline new orders and discontinue discretionary future commercial dealings on lawful grounds. This does not cancel already accepted contracts or override notice, exclusivity or termination obligations under a separate agreement. Material breach, non-payment or compliance risks may justify suspension or termination of an existing contract after any notice or cure required by law or the agreement. Existing obligations, lawful claims and amounts already due survive termination.

20 Notices privacy and confidentiality

20.1 Send order questions, complaints and legal notices to This email address is being protected from spambots. You need JavaScript enabled to view it., identifying the Seller and order. Use the address specified in the acceptance for formal notices where required. The parties must maintain valid contact details; delivery and legal effectiveness of notices follow applicable law.

20.2 Personal data is processed under the applicable privacy notice and law. Necessary transaction data may be supplied lawfully to carriers, payment providers, customs and advisers. Non-public individually negotiated pricing and confidential commercial material must be protected where disclosed in confidence; this does not restrict required legal disclosures, protected reports or lawful exercise of rights.

21 Governing law and courts

21.1 For contracts where VENAKKI LIMITED is the Seller, Hong Kong SAR law governs and the courts of Hong Kong SAR have exclusive jurisdiction. For contracts where KDD sells in its own capacity, Portuguese law governs and disputes are submitted to the competent Portuguese courts. These choices are subject to clause 21.2 and valid incorporation into the Contract. If a different associated entity is the Seller, its accepted order documentation must identify its law and forum.

21.2 Neither entity voluntarily submits through these Terms to any other jurisdiction, and each reserves its right to contest any assertion of jurisdiction elsewhere. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent a valid exclusion is permitted. These provisions do not exclude rights or obligations that cannot lawfully be excluded or jurisdiction rules that cannot be displaced by agreement.

22 Changes language and general provisions

22.1 Version 1.2 is dated 26 October 2026 and applies only to contracts for which it is properly communicated and accepted. Publication does not amend earlier orders. Later versions apply prospectively; amendments to an accepted contract require agreement unless mandated by law. Retain the version supplied with each order.

22.2 Portuguese is the reference text for KDD direct sales and English for VENAKKI LIMITED sales; specifically agreed transaction language prevails, and interpretation remains subject to applicable law. Invalid terms are severed only where legally permissible, without depriving the contract of its essential purpose. Failure to exercise a right is not a waiver. Assignment of obligations requires lawful consent; assignment of receivables follows applicable law. These Terms do not create joint liability, guarantees or third-party rights absent express agreement or law.